STRICT + ENFORCED 24 HOUR CANCELLATION POLICY

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a Cancellation fee will apply. We will be asking for a credit card to have on file.

Less than 24-hour notice will result in a charge equal to 50% of the reserved service amount.

“NO SHOWS” Same Day. Will be charged 100% of the reserved service amount.

Multiple services not cancelled 24 hours in advance will be charged 100% of the reserved service amount. 50% of your multiple services MAY BE charged to your credit card to reserve the appointment time.

The cancellation policy allows us the time to inform our standby guests of any availability, as well as keep our schedule filled, thus better serving everyone. Charlene M Goodman, Practitioner, The Sacred Glow, policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policy criteria.

Any third-party vouchers or certificates will be redeemed by the spa after a NO SHOW.

If any payment for an invoice has not yet been received and is late, consequently, your card on file will be charged as a matter of policy. Please be advised that if your payment is not received promptly, you will not be able to book any new appointments, and all future appointments will regrettably be cancelled. Any invoice pertaining to any services rendered or products purchased, and payments are requested due upon receipt. As a small business owner, I sincerely ask that all invoices be paid in a timely manner to ensure continued service. If you have a card on file, it may be charged accordingly. Additionally, a late fee of 5% will be applied after the due date, accruing every 5 days thereafter. If you currently have an outstanding invoice, you will NOT BE ABLE TO BOOK any new services until all invoices are paid in full. Please do not hesitate to reach out if you have any concerns or need to discuss other payment options.

***If you have 3 No-Show appointments and/or unpaid invoices, please be aware that the right to refuse service may be enforced, as this disrupts my small business and resources.

POLICIES

*By making an appointment you understand AND agree to our policies. All services, gift cards, packages, memberships, and subscriptions are non-refundable.

Gift cards are redeemable by the bearer for services or merchandise at The Sacred Glow. It may not be returned or redeemed for cash. Please treat this card like cash; it is not replaceable if lost, stolen or if used without authorization. If this card is not used for a period of 24 months, a service fee of $2 per month will be deducted from the remaining balance until depleted. There are no fees to transfer gift cards and packages. We appreciate your cooperation.

THE SACRED GLOW, Charlene M Goodman Holistic Skin

COVID MANDATORY GUIDELINES

Please send a TEXT to the office line for cancellation if you are sick or if you believe you have been exposed to covid19.**

  • Forms will be sent digitally in a separate email. ALL forms must be signed prior to your arrival. This will allow a smoother transition into your session. If forms are not filled prior to your arrival be prepared to digitally sign all forms upon arrival, this may take time into your session.

  • Appropriate protection will be worn by your therapist.

  • In-depth sanitation between guests. It is imperative to arrive at your scheduled time.

  • Digital payments are sent via-email/text and must be paid the day of service.

CONFIRMATION TEXT & EMAILS

  • As a courtesy, we will TEXT and EMAIL you to confirm your service appointments prior to your appointment date. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the cancellation fee.

  • Please allow the spa to guide you in choosing the ideal treatment for you. Prior to your session we ask that our guests come in clean and inform your therapists of any health concerns, medical condition, or pregnancy.

Financing

Personalized invoices can be created to accommodate a comfortable payment plan. This is a great way to your path in healthy skin and/or personalized therapeutic work. Please don’t hesitate to ask.

Retail Return Policy

If for any reason you are not satisfied with your retail purchase, you may return it to us for a full refund. You have 14 days from the date of your purchase to send us your return. Returned items must be unopened. The return must contain at least 90% of the original packages.
Communication is key. If you are unsatisfied with any aspect of your visit, please communicate any concerns with your therapist. We want to make your visit as enjoyable as possible.

Reservations & Considerations